Categories of Personal Information We Collect
In the last 12 months, we may have collected the following categories of personal information:
- Identifiers: such as name, phone number, email address, and physical address
- Customer records information: such as contact details provided when requesting a quote or service
- Commercial information: such as information related to requested services, flooring preferences, and appointment details
- Internet or electronic activity information: such as basic website interactions (only if enabled through cookies or analytics tools)
- Customer communications: such as messages sent to us by phone, email, website forms, or SMS
We do not knowingly collect personal information from children under 16.
Sources of Personal Information
We collect personal information from the following sources:
- Directly from you when you submit forms on our website
- When you contact us by phone, email, or SMS
- When you schedule an appointment or request a quote
- From referrals
- From our social media pages (such as Facebook and Instagram)
How We Use Personal Information
We may use personal information for the following business purposes:
- To provide estimates, consultations, and customer service
- To schedule appointments and send confirmations or reminders
- To provide operational updates related to your project or service request
- To process billing and payments (if applicable)
- To improve our services and customer experience
- To comply with legal obligations and prevent fraud or misuse
Sharing of Personal Information
We may share personal information with trusted service providers who help us operate our business (for example, communication tools, scheduling tools, or IT/website services). These providers are only permitted to use personal information to perform services for us.
We do not sell your personal information.
We do not share your personal information for cross-context behavioral advertising.
Your California Privacy Rights
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of personal information (subject to certain exceptions)
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share)
- Limit the use and disclosure of sensitive personal information (we do not collect or use sensitive personal information for purposes that require this limitation)
- Non-discrimination for exercising your privacy rights
How to Submit a CCPA/CPRA Request
To submit a privacy request, please contact us using one of the methods below:
Golden Floors Design
8145 Judette Ave, Sacramento, CA 95828
Email: goldenfloorsdesign@gmail.com
Phone: 916-775-9429
We will confirm receipt of your request and respond within the timeframes required by law (typically within 45 days). We may need to verify your identity before completing your request.
Authorized Agent Requests
You may use an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized and may also require you to verify your identity directly with us.
Changes to This California Privacy Notice
We may update this notice from time to time. Any changes will be posted on this page with an updated effective date.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Golden Floor. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://goldenfloordesign.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.